The reviews tell the real story.
Diesel work done right, a mechanic staying late to get a stranger back to California, customers driving in from Steamboat on purpose. Here's what people say.
Average rating
Google reviews
Years, since 1985
Mile warranty
“I had to get an oil change before a last-minute trip, and when my regular place couldn’t squeeze me in, I decided to give Chapman a try. I am so glad I did! They got me in right away, and the entire experience was fantastic. Their customer service was noticeably superior to any other shop I’ve been to—the communication was top-notch, and they made everything incredibly easy from start to finish. You can really tell they value your patronage. Chapman has definitely earned my future business!”
noriemoon
3 months ago
“Our brakes went out suddenly while we were in town and Chapman's took care of us! We requested some extra work while we were there, which included ordering some specialty parts. They were as fast as they could have been when squeezing us in last minute, and courteous as the day is long. Excellent customer service, keeping us as up to date as possible, not doing work until we approved it, and providing a loaner as we are not local and our truck is our only transport. Our truck is now in tip top shape and worthy to pull our rig again. Highly recommend this shop! Thank you Chapman's!”
Willow W.
3 months ago
“Passing through town, oil was low, pulled up and they fixed it right away. We were there for less than 10 minutes and they literally did such a great job. Service 10/10 and the staff is amazing. Thank you so much guys!!!!! Truck ready for Utah!!!”
jordan W.
a month ago
“My vehicle was towed to Chapmans after breaking down on a road trip. They have been so helpful and accommodating throughout the whole process. Really going above and beyond to take care of their customers.”
Sarah L.
3 months ago
“While traveling from out of state, my car needed service and Chapman rearranged their schedule in order to accommodate me and get me back on the road. The service was outstanding. The waiting room was clean and stocked with complimentary beverages. All in all, I highly recommend.”
Christian C.
3 months ago
“Stranded with a broken pitman arm, I had it towed in around 1pm. The mechanic stayed late to finish the job so I could get back on the road to California that evening. Above and beyond.”
Brian M.
Verified customer
“Cole, Kyle and the team saved me over $3,000 on my diesel truck repair compared to what I was quoted elsewhere. Honest, fair, and they know diesels.”
Nathan B.
Verified customer
“So worth the drive from Steamboat. Friendly, efficient service and a comfortable waiting area with WiFi. I won't take my car anywhere else.”
Johanna B.
Steamboat Springs · Verified customer
“Once I found Chapman's in Craig, I haven't gone anywhere else. Free, timely inspection and they even have an in-house Mini Cooper specialist. Worth the drive from Hayden.”
Brian H.
Hayden · Verified customer
“Kyle, the service manager, broke down all the pricing for me so there were no surprises and set up a loaner so I had a car overnight. That's how it should be done.”
cat p.
Verified customer
“Blew a transmission pump seal passing through. The staff were welcoming to out-of-staters and got me sorted. 110% recommend anyone traveling through this area.”
Landon B.
Verified customer
“Thank you Brad and the crew for helping my grandson and his friends with transmission trouble on their graduation road trip home from Moab. You saved their trip.”
Judy R.
Verified customer
“They get my truck in within a day and are always transparent about cost and timelines. Quick turnaround every time.”
Jordan R.
Verified customer
“My Mercedes van hit a deer north of Craig. They towed it in and had us back on the road in two days. Lifesavers.”
Tim S.
Verified customer
“They've been taking excellent care of us for many years. I started with JB's dad back in 1985. Three generations of trust.”
Sally T.
Verified customer
“They make you feel like a favorite customer. Professional, and they went beyond the oil change — vacuumed the interior and left a handwritten thank-you note.”
Diane H.
Hayden · Verified customer
“On my 2020 Jeep Cherokee Trailhawk, Kyle and Cole prioritized the right repairs to keep it on the road instead of upselling me. Real expertise.”
Wesley C.
Verified customer
“Full clutch kit replacement at a great price. Professional from start to finish.”
Morgan
Verified customer
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